Refund Policy

Refund Policy for WUC School Wear

At WUC School Wear, we strive to ensure that our customers are fully satisfied with their purchases. Please read our refund policy carefully:

Personalised Garments

  • Any garments that have been personalised with names, initials, or custom embroidery cannot be refunded or returned. This includes items that have been made or altered specifically to include personalised details.
  • Please ensure all details for personalised items are correct at the time of purchase, as changes cannot be made once the order is processed.

Standard Uniform Items

  • Items that are not personalised can be returned or refunded under the following conditions:
    • The item is unused, unworn, and in its original condition with all tags attached.
    • The return is initiated within 28 days of purchase.

Return Process

  1. Ensure the item meets the above conditions.
  2. Contact us at by email or phone to initiate your return or refund.
  3. Bring or post the item to our store with proof of purchase (e.g., receipt or order confirmation).
  4. Refunds will be processed to the original payment method within 14 days of receiving the returned item.

Non-Refundable Items

  • Personalised garments as noted above.
  • Items returned outside the 28-day return window.
  • Items not in their original condition, including those that have been worn, washed, or damaged.

Faulty or Incorrect Items

If you receive an item that is faulty or not as described, please contact us immediately. We will provide a replacement or full refund, including any postage costs incurred.

For further questions or assistance, please contact our customer service team at contact email or phone number.

Thank you for choosing WUC School Wear!